Administrative Support Specialist
2 days ago
We are seeking an enthusiastic and dedicated Administrator to join our team, providing vital support to our nationwide customer base and being an integral part of the team.
Main Responsibilities- Deliver consistently high-quality customer service to our clients and customers.
- Provide excellent administrative support to the team.
- Adopt a professional telephone manner at all times within the department, remaining calm under pressure and escalating any issues without conflict arising.
- Keep records, service systems, and in-house databases fully up to date throughout the day, ensuring quality information is always available to the wider team and to clients.
- Review completed works and raise invoices accordingly, in line with terms of the contract.
- Communicate effectively verbally and in writing with team members and external contacts.
- A previous Customer Service role held in a Call / Contact centre environment is preferred.
- Similar industry experience is preferred.
- Excellent communication skills (verbal and written) especially with remote points of contact and the ability to negotiate and influence effectively.
- Excellent IT skills including Outlook, Word, Excel (reporting) and database management.
- Be numerate, accurate, and confident when working with large amounts of data.
- Ability to keep calm and prioritise.
- Working Hours: Mon - Fri, pm
- This role is not just an admin role; it's a combination of customer service and admin.
- Office Based
- If you are out of work, on a zero hour contract, being made redundant, or just fancy a change, please get in touch today to hear more.
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