Retail Team Member

1 week ago


Plymouth, Plymouth, United Kingdom Outdoor and Cycle Concepts Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our retail team as a Sales Assistant – Customer Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and creating a premium shopping experience for our customers.

Key Responsibilities
  • Connect with customers to understand their specific needs and wants, providing personalized recommendations and solutions.
  • Model the company values, taking pride in your store and working collectively to create an outstanding customer experience.
  • Participate in training opportunities to develop and maintain product knowledge and build on existing skills.
  • Maintain a high level of product knowledge and be able to answer customer queries confidently.
  • Identify opportunities for add-on sales and promote relevant products to customers.
Requirements
  • A passion for providing excellent customer service and a commitment to delivering exceptional results.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Strong organizational skills, with the ability to multitask and prioritize tasks effectively.
  • A willingness to learn about our products and services, and to develop a deep understanding of our customers' needs.
What We Offer
  • A competitive hourly rate of £11.68 per hour (£9.47 for under 21's).
  • A bonus scheme, with the potential to earn up to £750 per annum (in proportion with hours worked).
  • A comprehensive benefits package, including 40-60% discount across our range of products.
  • Up to 33 days holiday (in proportion with hours worked), with the option to purchase additional holiday.
  • Access to a company pension scheme and a range of other benefits.


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