Call Centre Coordinator
4 weeks ago
We are seeking a highly organized and customer-focused individual to join our Contact Centre team as a Call Coordinator/Call Handler. In this role, you will be responsible for providing a professional and efficient service to patients, relatives, and external stakeholders, ensuring high standards of data entry and quality are achieved and sustained across all services.
Key Responsibilities- Register patients on the Patient Administration System.
- Cancel and rebook patient appointments, following the guidelines issued by the relevant service.
- Manage the first appointment bookings for designated services, providing a comprehensive and efficient service to the Trust's outpatient clinics based at City Road and its associated satellite units.
- Ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
- Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
- Proficient in the use of MS Office IT software packages (e.g. MS Excel, Word).
- Salary including High-Cost Area Supplement.
- Opportunity to join the NHS Pension Scheme.
- Free 24/7 independent counselling service.
- Learning and development opportunities.
- Easy and quick transport links.
- A range of attractive benefits and discounts.
- Access to Blue Light Card and other NHS Discount Schemes.
- Free Pilates classes.
- Full support and training to develop your skills.
- Flexible working friendly organisation.
-
Call Centre Coordinator
1 month ago
London, Greater London, United Kingdom NHS Full time{"h1": "Booking Coordinator/Customer Service Representative - Patient Access Centre", "p": "We are seeking a highly organized and customer-focused individual to join our team as a Booking Coordinator/Customer Service Representative in the Patient Access Centre. As a key member of our team, you will be responsible for handling patient calls, booking...
-
Call Centre Coordinator
4 weeks ago
London, Greater London, United Kingdom NHS Full time{"h1": "Booking Coordinator/Customer Service Representative", "p": "We are seeking a skilled and friendly Booking Coordinator/Customer Service Representative to join our team at the London North West University Healthcare NHS Trust. As a key member of our Patient Access Centre, you will be responsible for handling all calls from patients, carers, and...
-
Call Centre Coordinator
4 weeks ago
London, Greater London, United Kingdom NHS Full time{"h1": "Booking Coordinator/Customer Service Representative", "p": "We are seeking a skilled and friendly Booking Coordinator/Customer Service Representative to join our team at the London North West University Healthcare NHS Trust. As a key member of our Patient Access Centre, you will be responsible for handling all calls from patients, carers, and...
-
Call Centre Coordinator
4 weeks ago
London, Greater London, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our Booking & Contact Centre team as a Call Centre Coordinator.Key ResponsibilitiesManage first appointment bookings for designated services, providing a professional and efficient service to outpatient clinics.Ensure high standards of data entry and quality are achieved...
-
Call Centre Coordinator
1 month ago
London, Greater London, United Kingdom NHS Full timeMoorfields Eye Hospital NHS Foundation TrustWe are seeking a highly organized and customer-focused individual to join our Contact Centre team as a Call Centre Coordinator.The successful candidate will be responsible for providing a professional and efficient booking service to patients making outpatient appointments, registering referrals, and ensuring...
-
Call Centre Coordinator
1 month ago
London, Greater London, United Kingdom NHS Full timeMoorfields Eye Hospital NHS Foundation TrustWe are seeking a highly organized and customer-focused individual to join our Contact Centre team as a Call Centre Coordinator. As a key member of our team, you will be responsible for providing a professional and efficient service to patients, relatives, and external stakeholders.Main ResponsibilitiesRegister...
-
Call Centre Coordinator
1 month ago
London, Greater London, United Kingdom NHS Full timeMoorfields Eye Hospital NHS Foundation TrustWe are seeking a highly organized and customer-focused individual to join our Contact Centre team as a Call Centre Coordinator. As a key member of our team, you will be responsible for providing a professional and efficient service to patients, relatives, and external stakeholders.Main ResponsibilitiesRegister...
-
Call Centre Operations Manager
4 weeks ago
London, Greater London, United Kingdom Ashdown Group Full timeCall Centre ManagerA highly successful and rapidly growing household name brand is seeking an experienced Call Centre Manager to join their Operations team. This is a fantastic opportunity to join a relatively new and rapidly growing team in a role where you can make a real impact.The core focus of this Call Centre Manager role is to improve the customer...
-
Call Centre Operations Manager
4 weeks ago
London, Greater London, United Kingdom Ashdown Group Full timeCall Centre ManagerA highly successful and rapidly growing household name brand is seeking an experienced Call Centre Manager to join their Operations team. This is a fantastic opportunity to join a relatively new and rapidly growing team in a role where you can make a real impact.The core focus of this Call Centre Manager role is to improve the customer...
-
Call Centre Operations Manager
3 weeks ago
London, Greater London, United Kingdom Ashdown Group Full timeCall Centre Manager - £45,000 – West LondonA highly successful and rapidly growing household name brand is looking for an experienced Call Centre Manager to join their Operations team. This is a fantastic opportunity to join a relatively new and rapidly growing team in a role you can really make your own.The core focus of this Call Centre Manager role is...
-
Call Centre Operations Manager
4 weeks ago
London, Greater London, United Kingdom Ashdown Group Full timeCall Centre Manager - £45,000 – West LondonA highly successful and rapidly growing household name brand is seeking an experienced Call Centre Manager to join their Operations team. This is a fantastic opportunity to join a relatively new and rapidly growing team in a role that requires leadership and strategic thinking.The core focus of this Call Centre...
-
Call Centre Operations Manager
1 month ago
London, Greater London, United Kingdom Ashdown Group Full timeCall Centre Manager OpportunityA highly successful and rapidly growing household name brand is seeking an experienced Call Centre Manager to join their Operations team. This is a fantastic opportunity to make a real impact and drive performance standards.Key Responsibilities:Improve the customer service experience and maintain customer satisfactionFacilitate...
-
Call Centre Operations Manager
1 month ago
London, Greater London, United Kingdom Ashdown Group Full timeCall Centre Manager OpportunityA highly successful and rapidly growing household name brand is seeking an experienced Call Centre Manager to join their Operations team. This is a fantastic opportunity to make a real impact and drive performance standards.Key Responsibilities:Improve the customer service experience and maintain customer satisfactionFacilitate...
-
Call Centre Coordinator
3 weeks ago
London, Greater London, United Kingdom NHS Full timeMain ResponsibilitiesTo provide a professional and efficient booking service to patients making outpatient appointments, registering referrals, and ensuring accurate information is recorded on relevant systems.Key duties include registering patients on the Patient Administration System, undertaking booking of appointments in accordance with procedures, and...
-
Call Centre Administrator
4 weeks ago
London, Greater London, United Kingdom North Middlesex University Hospital Full timeJob OverviewThe post-holder will be responsible for providing exceptional customer service to patients, medical and nursing staff, and administration colleagues throughout the Trust, as well as outside agencies. This will involve communicating sensitively and effectively with a wide range of people, including patients, medical and nursing staff, and...
-
Call Centre Administrator
4 weeks ago
London, Greater London, United Kingdom North Middlesex University Hospital Full timeJob OverviewThe post-holder will be responsible for providing exceptional customer service to patients, medical and nursing staff, and administration colleagues throughout the Trust, as well as outside agencies. This will involve communicating sensitively and effectively with a wide range of people, including patients, medical and nursing staff, and...
-
Call Centre Sales Director
1 month ago
London, Greater London, United Kingdom Trust In Soda Full timeJob Opportunity: Call Centre Sales ManagerTrust In Soda is seeking a seasoned Call Centre Sales Manager to lead a high-performing team and drive sales growth.Key Responsibilities:Manage a team of sales advisors and develop effective sales processes.Build strong relationships across the business to ensure exceptional customer satisfaction.Lead by example and...
-
Call Centre Sales Director
1 month ago
London, Greater London, United Kingdom Trust In Soda Full timeJob Opportunity: Call Centre Sales ManagerTrust In Soda is seeking a seasoned Call Centre Sales Manager to lead a high-performing team and drive sales growth.Key Responsibilities:Manage a team of sales advisors and develop effective sales processes.Build strong relationships across the business to ensure exceptional customer satisfaction.Lead by example and...
-
Sales Coordinator German Japanese
4 weeks ago
London, Greater London, United Kingdom Centre People Full timeGerman and Japanese Speaking Sales CoordinatorCentre People is seeking a highly skilled Sales Coordinator to join our team. As a Sales Coordinator, you will be responsible for supporting the Sales Manager in the German market and eventually taking on the responsibility of the market together.Key Responsibilities:Conduct sales calls to retailers and...
-
Sales Coordinator German Japanese
4 weeks ago
London, Greater London, United Kingdom Centre People Full timeGerman and Japanese Speaking Sales CoordinatorCentre People is seeking a highly skilled Sales Coordinator to join our team. As a Sales Coordinator, you will be responsible for supporting the Sales Manager in the German market and eventually taking on the responsibility of the market together.Key Responsibilities:Conduct sales calls to retailers and...