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Customer Service Coordinator

2 months ago

Madeley, United Kingdom CML Fulfilment and Logistics Full time
Job Description

CML Fulfilment and Logistics is seeking a highly organized and detail-oriented Customer Service Administrator to join their team on a full-time permanent basis.

Key Responsibilities:
  • Coordinate front-line response to customer inquiries and resolve issues in a timely and professional manner.
  • Liaise with internal teams to ensure seamless communication and collaboration.
  • Provide administrative support to the Customer Service Manager as needed.
  • Collate and analyze data to create accurate reports and KPI packs for clients.
  • Develop and maintain strong relationships with clients and internal stakeholders.
Requirements:
  • Strong communication and interpersonal skills with the ability to build rapport with clients and colleagues.
  • Proficient in Microsoft Office and able to learn new software quickly.
  • Excellent organizational and time management skills with the ability to prioritize tasks and meet deadlines.
  • Flexible and adaptable approach to working in a fast-paced environment.
  • Able to work independently and as part of a team.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and career.
  • A dynamic and supportive work environment with a focus on employee well-being.
  • The opportunity to work with a leading logistics company and contribute to its continued success.