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London Store Operations Manager
2 months ago
Position Overview: As the Retail Store Leader, you will report directly to the Retail Operations Manager, playing a pivotal role in the successful launch of our flagship store in London. This position involves overseeing a team of 15-20 individuals, including an Assistant Store Manager, Floor Leads, Café Lead, Stockroom Lead, and Sales Associates/Stock Assistants.
Working Hours: 37.5 hours per week, including weekends and evenings.
Key Responsibilities:
- Lead the onboarding process for new team members and manage the sales floor and merchandising strategies to enhance customer engagement.
- Attract, recruit, train, and cultivate a high-performing team aligned with our core values, focusing on delivering an exceptional experience for our clientele.
- Achieve store revenue targets through a people-centric leadership style, fostering a culture of outstanding service and community involvement, including the execution of product launches and special events.
- Continuously develop your team through clear goal-setting, ongoing coaching, and effective delegation of responsibilities.
- Build and nurture relationships, both personally and through your team, to enhance our VIP engagement initiatives.
- Collaborate with Community and Events teams to position the store as a trendsetter through impactful events and memorable experiences.
- Oversee HR functions throughout the employee lifecycle, including recruitment, training, performance management, and offboarding.
- Maintain the integrity of physical and digital environments through effective merchandising, inventory control, and loss prevention strategies, always seeking opportunities for improvement.
- Engage with key stakeholders across the organization to provide insights that capitalize on local opportunities, streamline operations, and contribute to our future retail strategy.
Ideal Candidate Profile:
- You are a seasoned retail leader who prioritizes your team, recognizing that their performance is crucial to success.
- You excel at building connections within the community and positioning yourself as a local authority.
- You possess a keen eye for detail and understand the importance of quality in every aspect of the business.
- You challenge conventional thinking and are always on the lookout for innovative ways to advance the business.
- You take ownership of your results, learning from both successes and setbacks.
- You believe that consistent effort leads to success and uphold high standards for yourself and your team.
- You are conscious of your impact on your team, the community, and the environment.
Employee Benefits:
- Generous employee discount
- Uniform and annual clothing allowance
- Comprehensive private medical insurance
- Life insurance coverage
- Pension plan
- Retail bonus program
- 33 days of annual leave
