Hospitality Host

3 weeks ago

London, Greater London, United Kingdom Raffles London at The OWO Full time
Guest Experience Host - London

Raffles London at The OWO represents a fusion of luxury and history, situated in one of the most iconic locations in the world. This distinguished Grade II* listed Edwardian structure has been meticulously renovated to feature 120 exquisite rooms and suites, alongside a selection of 85 outstanding branded residences. The OWO destination boasts nine unique dining establishments and three bars, including a signature venue by renowned chef Mauro Colagreco. Guests can indulge in wellness at the Guerlain spa and Pillar Wellness, and the grand ballroom, The Whitehall, offers a magnificent setting for various events.

Within these historic walls, where influential figures once shaped history, we invite guests to create memorable experiences and connections.

At Raffles, we believe in welcoming guests as friends and treating them like family.


An exciting opportunity awaits for a Guest Experience Host to join our esteemed team at Raffles London at The OWO.

Reporting to the Head Host, you will play a crucial role in ensuring guests receive exceptional service in a friendly and efficient manner, enhancing their overall experience. A comprehensive understanding of menu offerings and operational systems is essential.

As a Guest Experience Host, your responsibilities will encompass:

  • Addressing guest inquiries promptly and courteously
  • Maintaining thorough knowledge of menu items and services
  • Adhering to proper reporting protocols when issues arise
  • Upholding grooming standards, including uniform presentation and personal hygiene
  • Assisting callers with professionalism, ensuring accurate message delivery
  • Possessing a solid understanding of the restaurant's seating arrangements
  • Accompanying guests to their tables and ensuring their comfort
  • Orienting guests about the restaurant, its concept, and featured culinary artists
  • Complying with safety regulations and health standards
  • Implementing sustainable practices in daily operations
  • Performing additional duties as assigned, which may include cross-departmental support.

Who are we looking for?

  • Strong interpersonal skills that foster a positive workplace culture
  • Open-mindedness and adaptability
  • A positive and engaging demeanor
  • Prior experience in customer service within the hospitality or retail sectors
  • Commitment to high grooming standards
  • Effective communication skills, both verbal and written
  • Relevant experience in a hosting role


Why join our Raffles team?

By becoming part of our prestigious hotel, you will enjoy a range of benefits, including:

  • 28 days of annual leave, including public holidays, with an additional day for each year of service up to five years (totaling 35 days).
  • Complimentary meals during shifts.
  • Free dry cleaning for your uniform.
  • Employer pension contribution of 3%.
  • Enhanced sick leave provisions.
  • Generous maternity, paternity, and adoption leave policies.
  • Life insurance equivalent to one year's salary.
  • Access to an employee assistance program, including virtual healthcare and financial guidance.
  • Season ticket loans and a cycle-to-work scheme.
  • Special colleague gifting for significant occasions.
  • Paid time off for moving or volunteering for charitable causes.
  • Tailored internal training and development programs.
  • Engaging team events, from quizzes to festive celebrations.
  • Employee benefit card offering discounts at Accor properties worldwide and Raffles London dining outlets.
  • Global career development opportunities across Accor's extensive brand portfolio.

What are the Raffles Values?

Be You: Embrace creativity, innovation, and enthusiasm, showcasing your unique personality.

Be Kind: Exhibit humility and generosity through genuine connections with colleagues and guests.

Be Happy: Uplift others through positive interactions and a joyful spirit.

Be Confident: Share your knowledge and skills openly to foster excellence.

Have Your Purpose: Show care and responsibility in your role, making a meaningful impact on the business.

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