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Customer Welfare Officer
2 months ago
We are seeking a highly skilled and empathetic Customer Welfare Officer to join our team at Centrica. As a Customer Welfare Officer, you will play a vital role in understanding our customers' needs and providing suitable solutions to help them better manage their energy account balances and energy consumption.
Key Responsibilities- Visit customers at their homes or commercial premises to gain understanding of their issues and challenges with meeting the cost of energy consumption.
- Offer solutions and highlight customers to benefits they may not be aware they are entitled to, such as the British Gas Energy Trust.
- Develop and implement cost-effective and long-term solutions for customers, whether domestic or commercial.
- Build strong relationships with customers, 3rd parties, and business units within the organisation.
- Manage paperwork and ensure all documentation is accurate and up-to-date for presentation to external parties and auditors.
- A competitive salary of £26,235.
- A bonus scheme.
- Monday to Friday working.
- A car or car allowance, mobile phone, and tablet.
- 33 days holiday (plus the chance to buy 5 more).
- Company shares.
- An impressive pension scheme.
- A share incentive plan.
- An allowance towards energy bills for British Gas customers.
- A healthcare plan.
- GP24 – Virtual GP available 24/7.
- My Health Service – holistic wellbeing support.
- My Care – Confidential support service available 24/7.
- Free Eye Test and glasses.
- Life Assurance.
- Income protection.
- Huge discounts on products such as EV Chargers, Solar Panels, and boilers.
- Funded Legal Help.
At Centrica, we're committed to helping our people develop their careers and reach their full potential. Our industry-leading learning platform offers thousands of courses and learning options to help you achieve your goals.
We're proud to offer our engineers the opportunity to cross-skill into trending green technologies, such as Air Source Heat Pumps, Electric Vehicle Charge Points, and more.
We're a People PlaceWe care, we collaborate, and we celebrate. Diversity is the fuel to our flame – it's what sparks our innovation, fosters resilience, and makes us a genuinely great place to work. We're looking for people to add to our culture, not fit in with it.
