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Oracle ERP Cloud Service Manager
2 months ago
We are a global organization at the forefront of retail, technology, and innovation. Our team solves retail problems by applying a consumer-centric lens towards solving business problems through efficient retail systems integration, leading to a productive customer shopping experience.
Job SummaryWe are seeking an experienced Oracle Cloud ERP Service Manager to join our retail technology team. The successful candidate will be responsible for the service management and maintenance of Oracle ERP SaaS capabilities, including Oracle Retail Cloud Services and Oracle Fusion Cloud ERP applications, plus associated add-on applications, integration and ERP reporting.
Key Responsibilities- Provision of subject matter expertise on the customers Oracle ERP SaaS capabilities, including Oracle Retail Cloud Services and Oracle Fusion Cloud ERP applications, plus associated add-on applications, integration and ERP reporting.
- Coordination and oversight of maintenance, monitoring/response, first to fourth-line incident management and problem management processes for the Oracle ERP solution landscape.
- Day-to-day management of all 3rd Party Support partners, report on their service provided and conduct frequent, periodic performance reviews.
- Assessment of readiness for new Oracle releases and other developments to the Oracle ERP solution landscape to be put live and taken into service i.e., Service Transition.
- Continuous service availability for all Business and Finance Oracle ERP users, with minimal disruption.
- Strong customer support capability for the Oracle ERP solution landscape through Service Design, and effective and ways of working with all resolver groups with responsibilities in the Oracle ERP solution landscape.
- Assessment of readiness for new Oracle releases and other developments to the Oracle ERP solution landscape to be put live and taken into service.
- Documentation / updates of Oracle ERP Service Management processes and ways of working.
- Comprehensive handover of the role and capabilities to a permanent Oracle ERP Service Manager resource.
- Experience as an integration architect on retail ERP implementations.
- Must work during Eastern Europe working hours.
- Remote work but may need to travel adhoc - open for travel within EMEA.
- Strong written and verbal English skills required.
We offer a dynamic and innovative work environment, with opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
