Customer Service Representative

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom 1st Choice Rec Full time
About the Role

We are seeking a highly skilled and dedicated Customer Service Executive to join our team at 1st Choice Staff Recruitment. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients and partners.

Key Responsibilities
  • Customer Interaction: Provide timely and effective support to clients, responding to inquiries and resolving issues in a professional and courteous manner.
  • Technical Support: Collaborate with our team of veterinarians to address technical and quality-related inquiries, ensuring accurate and informed responses to customer queries.
  • Order Management: Work closely with external suppliers, wholesalers, and distributors to manage the direct supply of products, executing timely and accurate administration tasks.
  • Issue Resolution: Address and resolve customer inquiries related to product supply, ensuring prompt and effective solutions.
Requirements
  • A qualified RVN (Registered Veterinary Nurse) or MRCVS (Member of the Royal College of Veterinary Surgeons) is essential.
  • Previous experience in Customer Service or Veterinary technical support is highly desirable.
  • Excellent communication skills with a proactive approach and the ability to build rapport quickly.
  • Strong organisational and administrative abilities.
  • Effective teamwork and collaboration skills.
What We Offer
  • 25 days holiday + Bank Holidays
  • Performance Related Pay
  • Private Medical Insurance
  • Product Discounts
  • Company pension scheme
  • Critical Illness cover
  • Life Assurance
  • Bupacash
  • EAP (Employee Assistance Program)


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