Apprentice Branch Manager

1 week ago


Bristol, Bristol, United Kingdom MS Group Full time

**About MS Group**

MS Group is a leading independent family business established in 1821, with a strong presence in the memorial retail industry. Our company encompasses a range of businesses, including memorial masons, sign companies, and vehicle graphics divisions.

**Job Summary**

We are seeking a highly motivated and organized individual to join our team as an Apprentice Branch Manager. As a key member of our branch team, you will be responsible for providing exceptional customer service, managing orders and leads, and maintaining a high level of quality service.

**Key Responsibilities**

  • Dealing with and helping clients, potential clients, and past clients with a range of queries and problems.
  • Contacting clients and potential clients to discuss their needs and provide advice.
  • Ensuring that all orders and leads are tracked and recorded to ensure maximum efficiency and quality of service.
  • Occasionally visiting clients' homes to provide advice and possible sales and/or to help resolve or answer any queries.
  • Answering the telephone and dealing with all queries relating to the branch and its clients.
  • Inputting order and other data into our automated order system.
  • Maintaining a clean and organized office, display, and showroom environment.
  • Reporting and communicating with Head Office on a regular basis to ensure good relationships are maintained and quality of service to the client is ensured.
  • Assisting with other administrative duties as required.

**Benefits**

  • 5 hours daily, Monday to Friday.
  • Contributory Pension Scheme.
  • 20 days holidays + Bank Holidays.
  • Holidays increased on length of service.
  • Cycle to work scheme.
  • Social & Charity Events.
  • Other benefits including shopping discounts, discounted gym memberships.


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