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Hotel Operations Manager
2 months ago
The Shift Manager will be the primary point of contact for the team during their working day, reporting to the Venue Manager. The successful candidate will ensure daily operational plans are fulfilled by overseeing tasks and objectives, ensuring the team is in the right place at the right time to manage fluctuating guest demands while maintaining operational standards and guest experience.
Key Responsibilities- Support and coach the team to deliver a great experience and drive key targets such as add-on sales or promotions.
- Manage the team during shifts, ensuring key tasks and objectives are met, and actively drive add-on sales and promotions.
- Provide accurate rota planning three weeks in advance using SAM and take accountability for the accuracy of closing the system.
- Coach and develop the team to meet departmental goals, including managing performance, coaching, delivering training, and setting standards.
- Previous leadership experience in a similar environment, along with strong guest-facing skills, handling a variety of queries and resolving complaints directly.
- Demonstrable experience in leading teams to success, including managing performance, coaching, delivering training, and setting standards while role-modelling expected behaviours.
Annual Bonus + a generous Benefits Package
