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Operations Director

2 months ago

Leeds, Leeds, United Kingdom Biffa Full time
Job Description

Job Title: Operations Manager

Location: Leeds (LS12 2PY)

Job Type: Full-time

Industry: Waste Management

Company: Biffa

About the Role:

We are seeking an experienced Operations Manager to join our team at Biffa. As an Operations Manager, you will be responsible for the day-to-day operations of the Depot, ensuring the efficient and effective management of the depot's activities.

Key Responsibilities:

  • Leadership: Provide leadership and guidance to the traffic dispatcher team, ensuring they are equipped to meet the depot's operational requirements.
  • Operational Management: Manage the day-to-day shift operations at the depot, including driver supervision and ensuring vehicle availability.
  • Team Management: Manage, motivate, train, and develop the team as required, ensuring they have the necessary skills and knowledge to perform their duties effectively.
  • Performance Management: Deal effectively with underperformance, implementing disciplinary procedures as appropriate.
  • Absence Management: Manage absence, conducting return-to-work interviews as necessary.
  • Planning and Optimization: Manage the planning process for mobilization of new work and tactical re-routes, ensuring resources and routes are optimized according to customer needs.
  • Customer Service: Ensure that all aspects of customer service are met, including resolving routing and service issues.
  • Cost Control: Contribute to ongoing cost control, actively seeking to improve efficiency, reduce operating costs, increase margin, and meet budget targets.
  • Health and Safety: Ensure that all aspects of Health and Safety are adhered to, including H&S induction and training, operating procedures, near miss reporting, and emergency procedures.
  • Deputy Manager: Deputize for the Depot Manager and carry out other reasonable tasks as the company may require from time to time.

Requirements:

  • Education: CPC is desirable.
  • Experience: Experience as Transport Manager or position of similar responsibility in Services or Logistics industry.
  • People and Health and Safety Management: People and health and safety management in a unionized environment.
  • Service Delivery: Proven track record of working to clearly defined service delivery KPIs.
  • Resource Management: Demonstrable experience of successful resource management/cost control.
  • Lean Management: Lean management understanding.
  • Route Planning Software: Experience with route planning software such as Route Monkey, DPS (LogiX) etc.

About Biffa:

Biffa is a leading waste management company in the UK, committed to providing sustainable waste management solutions to our customers. We are passionate about making a positive impact on the environment and our communities.

Why Join Biffa:

We offer a dynamic and supportive work environment, with opportunities for career development and growth. Our team is passionate about delivering exceptional customer service and making a difference in our communities.