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Client Relations Coordinator

3 months ago

London, Greater London, United Kingdom Cast UK Limited Full time

Customer Account Co-ordinator

Role Overview:

Cast UK Limited is seeking a dedicated Customer Account Co-ordinator to enhance our customer service operations. In this role, you will be essential in providing exceptional support to our clients, acting as their primary contact for inquiries and concerns. Your ability to resolve issues and collaborate with our internal engineering team will ensure a smooth service experience for our customers.

Key Responsibilities:

  • Act as the principal contact for customer inquiries and support needs.
  • Coordinate with internal teams to effectively schedule and oversee service delivery.
  • Keep detailed and accurate customer records within our CRM system.
  • Efficiently resolve customer issues to maintain high satisfaction levels.
  • Monitor service performance and proactively identify potential challenges.
  • Work alongside various departments to enhance processes and improve customer experience.
  • Complete all administrative tasks to a high standard.

Key Skills Required:

  • Demonstrated experience in a customer-facing role.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving skills and meticulous attention to detail.
  • Able to manage multiple priorities in a dynamic environment.
  • Familiarity with CRM systems and proficiency in MS Office Suite.
  • A proactive and positive approach with a strong focus on customer satisfaction.
  • Robust administrative skills are essential.

Remuneration:

30,000 + Benefits

About Cast UK Limited

Cast UK Limited is a premier recruitment consultancy specializing in professional-level talent across various sectors, including Procurement, Supply Chain & Operations, Buying & Merchandising, Logistics & Transport, HR, and Sales. Our team comprises experienced professionals who are committed to delivering exceptional service to both clients and candidates. For a comprehensive list of our current vacancies, please visit our website.