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Product Support Specialist

2 months ago

SouthendonSea, Southend-on-Sea, United Kingdom Career Moves Full time
{"title": "Product Support Analyst", "description": "Job Summary

We are seeking a highly skilled Product Support Analyst to join our team at Career Moves. As a Product Support Analyst, you will work closely with our sales teams and external clients to provide consultative guidance on best practices and Facebook product setups.

Responsibilities include building technical knowledge and expertise in various Facebook advertising products, troubleshooting and prioritizing technical advertising issues, and effectively communicating technical resolutions to the sales and account team.

You will also facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met. Additionally, you will identify opportunities to optimize and automate workflows and support processes.

Requirements
  • Experience in the Digital Advertising and/or Technology industries
  • Experience with troubleshooting and ticket escalation
  • Experience translating technical concepts and solutions to non-technical audiences
  • Experience of using advertising technologies such as pixels, ad servers, auctions and delivery
  • Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP, Restful APIs

Familiarity with SQL is also a plus.

About the Company

Career Moves is a top 5 tech giant and owner of some of the world's most popular social media platforms and instant messaging apps, connecting billions of people across the globe.

We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support millions of advertisers across dozens of complex products.

As a Product Support Analyst, you will be part of the Product & Service Operations (PSO) organization, which strives to ensure businesses are utilizing our advertising solutions as efficiently and as effectively as possible.

", "lang_code": "en"}