Operations Director

11 hours ago

London, Greater London, United Kingdom CHL Head Office Full time
Job Title: Head of Operations

CHL Head Office is seeking a highly skilled and experienced Head of Operations to lead our hotel group's operational performance. As a senior leadership role, you will be responsible for overseeing and managing the day-to-day operations of multiple hotels, ensuring high standards of service, efficiency, and guest satisfaction.

Key Responsibilities:
  • Operational Management: Oversee the day-to-day operations of multiple hotels, establishing and monitoring key performance indicators (KPIs) related to operational performance, non-rooms revenue generation, cost control, and guest satisfaction.
  • Team Leadership and Development: Lead, mentor, and motivate a team of general managers, operations managers, and department heads, fostering a culture of collaboration, accountability, and continuous improvement.
  • Financial Management: Analyze financial reports, identify variances, and implement corrective actions to optimize revenue and profitability.
Requirements:
  • Qualifications: Bachelor's degree in hospitality management, Business Administration, or a related field.
  • Experience: Extensive experience (typically 10+ years) in hotel operations, including leadership roles at a senior management level, ideally within both own brand and franchise brand experience.
  • Skills: Strong business acumen, excellent leadership and people management skills, and in-depth knowledge of hotel operations, industry trends, and regulatory requirements.
What We Offer:
  • Opportunity to lead a team of experienced professionals
  • Chance to drive business growth and improvement
  • Collaborative and dynamic work environment

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