Contact Assistant

2 days ago

Nottingham, Nottingham, United Kingdom Gangmasters and Labour Abuse Authority Full time

Job Summary

We are seeking a highly skilled and motivated Contact Assistant to join our team at the Gangmasters and Labour Abuse Authority. As a Contact Assistant, you will be the first point of contact for the public, vulnerable workers, and partner agencies, providing accurate and satisfactory answers to queries and concerns.

Key Responsibilities

  • Acting as the first point of contact for the GLAA, providing accurate and satisfactory answers to queries and concerns.
  • Conducting a risk assessment of all information received and appropriately triaging / escalating the information depending on the level of risk.
  • Initial processing, uploading and data quality checks of operational information relevant to the GLAA, ensuring that only relevant and robust information is processed and retained.
  • Resolving licensing queries from the public and triaging the queries to the relevant team.
  • Signposting and sharing information in the appropriate manner to relevant organisations, departments and/or individuals whilst maintaining the required confidentiality, sensitivity, and duty of care.
  • Receiving calls and/or correspondence from vulnerable workers or members of the public, signposting information, and support on GLAA relevant issues.
  • Undertaking any other duties as considered reasonable and commensurate with the grade and responsibilities of the post.

Person Specification

  • Recent practical experience of a public/customer facing role.
  • Ability to listen carefully to and to draw out and record relevant information confidently.
  • Ability to effectively communicate in English verbally and in writing.
  • IT literate with a good working knowledge of Microsoft Office products.
  • An understanding of and ability to work to strict confidentiality parameters.

Benefits

  • Competitive salary of £23,570.
  • Generous annual leave entitlement.
  • Flexible public holiday scheme.
  • Access to the Civil Service Pension scheme.
  • Annual performance related bonus scheme.
  • Access to employee discounts.
  • Access to a wellbeing portal.
  • Employee assistance programme.
  • Access to mental health first aiders within the organisation.
  • Flexibility for working hours through the Flexitime scheme.
  • Hybrid working available.
  • Enhanced maternity and paternity benefits.
  • Commitment to employee development.

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