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Advanced Technical Support Engineer

2 months ago

Preston, Lancashire, United Kingdom Allegiance Group Full time
About the Role

We are seeking a highly skilled Third Line Support Specialist to join our team at Allegiance Group. As a key member of our technical support team, you will play a crucial role in providing advanced technical support and solutions to our clients.

Key Responsibilities
  • Provide third-line support and troubleshooting for escalated IT issues.
  • Manage and maintain cloud environments, primarily within Microsoft Azure.
  • Administer and support Office 365, including Exchange, SharePoint, and Teams.
  • Design, configure, and manage network infrastructure, including routers, switches, and VLANs.
  • Collaborate with 1st and 2nd line support teams to resolve technical issues efficiently.
  • Implement and maintain security best practices across all IT systems.
  • Perform regular system monitoring, maintenance, and optimization.
  • Document technical procedures, configurations, and solutions.
  • Assist in the planning and implementation of IT projects.
Requirements
  • Proven experience in a third-line support engineer role or similar.
  • Strong expertise in Microsoft Azure, including VM management, networking, and security.
  • Extensive experience with Office 365 administration and troubleshooting.
  • In-depth knowledge of networking technologies, including routers, switches, and VLANs.
  • Familiarity with firewalls, VPNs, and network security best practices.
  • Excellent problem-solving skills with a proactive approach to issue resolution.
  • Strong communication skills, both written and verbal.
  • Ability to work independently as well as part of a team.
What We Offer
  • Competitive salary between £40,000 and £50,000, based on experience.
  • Opportunities for career progression and professional development.
  • A supportive and collaborative work environment.
  • Flexible working arrangements.
  • Comprehensive benefits package.