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Learning and Development Specialist

3 months ago

Ash, United Kingdom Blue Gnu Consulting Ltd Full time

Key Responsibilities of the Learning and Development Specialist at Blue Gnu Consulting Ltd

Every day brings new challenges and opportunities...

You will manage multiple clients and projects in a vibrant and fast-paced setting.

One moment, you may be discussing a fresh and innovative event concept with a client, crafting compelling proposals, estimating costs, and preparing educational materials for an upcoming session. The next, you could be handling invoicing, overseeing our CRM platform, and devising creative solutions to address our clients' needs. Additionally, you will be responsible for managing key client accounts and collaborating with team members to present ideas that enhance our exceptional learning offerings.

About Blue Gnu Consulting Ltd:

Our mission is to create a positive impact, not only for organizations in the development of their personnel but also for the individuals we are fortunate to encounter throughout our journey. We aspire for people to find joy in their work and ultimately contribute to making the workplace a more enjoyable environment. We aim for our client organizations to feel confident in their investments in their teams, helping them achieve greater success.

Our Core Values:

· **Abundance:** We embrace an abundant mindset, believing there is enough for everyone. Our vision is to genuinely impact people's lives, which we feel is only possible through this mindset.

· **Joy:** We strive to infuse happiness and a sense of sparkle into everything we do. If we do not experience authentic joy in our work, our other values become inaccessible.

· **Partnership:** We cherish collaboration with our clients, partners, and employees to create the best solutions. Our work is not possible without your involvement.

Position Overview: As a Learning and Development Specialist, you will ensure the smooth operation of our events on a daily basis. You will oversee attendance, coordinate materials, and deliver outstanding customer service. The ideal candidate will possess prior experience in L&D coordination or event management, demonstrate excellent organizational skills, be proactive, and exhibit strong attention to detail.

You will serve as the primary point of contact for customer service and administrative coordination for our clients. You will be supported by our full-time business administration apprentice and will report to our Head of Marketing and Operations. This role is dynamic and varied, with responsibilities including:

Event Coordination

  • Overseeing logistics for our educational events and programs
  • Analyzing feedback from workshops and preparing actionable plans
  • Occasionally providing on-site support for in-person learning events

Marketing & Sales

  • Engaging with key stakeholders, clients, and prospects (in person, over the phone, or via email)
  • Managing our pipeline through our CRM system
  • Some experience with email marketing or automation for campaigns
  • Handling incoming business inquiries and converting them into new opportunities

· Managing the client journey from initial engagement to booking, payment, and logistics

Finance

  • Overseeing cash flow and reconciling all financial transactions
  • Creating invoices, quotes, bills, purchase orders, and credit notes
  • Coordinating with external providers to ensure timely payments

Administration

  • Providing client support to enhance their understanding of our products and services
  • Assisting with administrative tasks for the team and CEO
  • Exhibiting strong communication skills (both written and verbal) with internal and external stakeholders
  • Being proactive and able to anticipate needs to ensure smooth operations

Mindset

  • A willingness to support and constructively challenge the team and leadership
  • A genuine interest in the business and a desire to improve processes
  • A commitment to making a positive difference in the lives of others, aligning with the vision and values of Blue Gnu
  • A growth mindset, recognizing that we may not excel at everything yet

Qualifications or Skills:

  • A background in learning and development or human resources is desirable
  • CIPD Certificate in L&D (or similar) is preferred but not mandatory
  • Intermediate to advanced proficiency in IT systems, including Microsoft Office and web-based software

Person Specification

  • A proven track record in delivering excellent customer service
  • A passion for learning and development
  • High attention to detail and the ability to plan ahead
  • A creative thinker who generates innovative solutions
  • A proactive approach in a small business environment
  • A collaborative team player dedicated to contributing to our success
  • Ability to work independently and take ownership of event delivery
  • Flexibility to adapt to various roles and responsibilities
  • A holistic approach to projects, viewing them as interconnected rather than isolated tasks

Additional Information:

· Salary range of £28,000-£32,000 FTE, based on experience.

· Pension contribution.

· Flexible working hours.

· Provision of necessary office equipment.

· Generous holiday entitlement, including additional time off during the Christmas period.

· A probation period of three months.