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Oracle Cloud Fusion ERP Support Specialist

2 months ago

Croydon, Cambridgeshire, United Kingdom dnevo Partners Full time
Job Title: IT Support Technician

A leading organization, dnevo Partners, requires an experienced Oracle Cloud Fusion ERP Tech Support Analyst to play a crucial role in both the Council's Oracle Cloud Implementation and Oracle Support Teams.

The role focuses on enhancing the Oracle Cloud Fusion system, ensuring alignment with project management best practices to deliver improvements within scope, time, and cost constraints.

Key Responsibilities:
  • Provide expert support and maintenance for Oracle Cloud Fusion modules, contributing to system improvement initiatives.
  • Manage configuration and resolve complex application issues, collaborating with users and external suppliers as needed.
  • Lead module-specific Oracle development projects and support business teams in application project execution.
  • Recommend and implement system and business process improvements.
  • Analyse user processes, creating data and process flow diagrams, and delivering actionable insights.
  • Liaise with third-party ICT partners and suppliers for module-specific enhancements.
  • Develop documentation and procedures for application support and manage testing of system improvements and releases.
Requirements:
  • Expertise in Oracle Cloud Fusion ERP modules (e.g., AR, AP, Cash Management, GL, EPM/PBCS, iProcurement).
  • Strong understanding of systems analysis, development, and reporting tools like OTBI and BI Publisher.
  • Knowledge of data governance, including GDPR and data security.
  • Ability to build and maintain relationships with stakeholders.
  • Skill to simplify complex technical issues for non-technical audiences.
  • Leadership and motivation skills to promote continual improvement and innovation.
  • Ability to make informed decisions, balancing risks and benefits under pressure.
  • Efficient time management and adaptability to changing priorities.
Experience and Skills:
  • Extensive experience in functional support, testing, and user needs analysis for Oracle Cloud Fusion.
  • Proven track record in process mapping and documentation.