Property Claims Adjuster

2 weeks ago

Scotland, United Kingdom Davies Full time
About the Role

We are seeking a highly skilled Property Claims Adjuster to join our team at Davies. As a Property Claims Adjuster, you will play a critical role in handling a range of claims of varying complexity and value.

Key Responsibilities
  • Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year.
  • Process all invoices and approve estimates within 5 working days of receipt/agreement.
  • Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.
  • Full completion of all prepared site notes templates and associated documentation within set SLA's
  • Ensure that the data contained in Cq is accurate at all times.
  • Assist in maintaining accurate management information by completing spreadsheets as necessary.
  • Reduce elapsed timescales by providing and fostering a pro-active approach to file management.
  • Identify cases of possible fraud and recoveries and refer as appropriate within set SLA's.
  • Work to ensure correct policy interpretation and validation.
  • Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA's and formats.
  • Ensure files are up to audit standards at all times.
  • In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA's
  • Take responsibility for following agreed/documented procedures when dealing with problems and complaints.
  • Build good working relationships with clients and staff, internal and external to the Davies Group
  • Maintain an awareness of business opportunities and refer all identified opportunities to Davies Group
  • Responsible for out of hours calls into the Davies Group via a pre-set rota
Requirements
  • High level of Property Loss Adjuster experience
  • Already hold or working towards recognized professional qualifications at a diploma level
  • Accuracy, attention to detail and an analytical approach
  • Strong verbal and written communication
  • Demonstrable experience of organizing and managing own workload is essential
  • Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.
  • Excellent time management to be able to work to short/changing deadlines.
  • 5 Grade A-C's GCSE's or equivalent including Math's and English
  • Being prepared to work nationally on occasion with overnight stays.
  • Being prepared to work on standby on a Rota and during busy times at weekends and public bank holidays

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