IT Service Desk Specialist

3 weeks ago

Bristol, Bristol, United Kingdom Peaple Talent Full time
Job Summary

We are seeking a highly skilled and motivated IT Service Desk Specialist to join our team at Peaple Talent. As an IT Service Desk Specialist, you will be responsible for providing exceptional technical support to our clients, resolving issues efficiently, and ensuring a high level of customer satisfaction.

Key Responsibilities
  • Troubleshooting and Issue Resolution
    • Utilize technical expertise to diagnose and resolve complex technical issues in a timely manner.
    • Collaborate with internal teams to ensure seamless issue resolution and minimize downtime.
  • Customer Communication
    • Provide clear and concise communication to clients regarding issue status, resolution, and any necessary follow-up actions.
    • Ensure timely and effective communication with clients to manage expectations and maintain a positive relationship.
  • Technical Support
    • Provide technical support to clients via phone, email, or in-person, as required.
    • Develop and maintain a thorough understanding of our technical infrastructure and systems to effectively troubleshoot and resolve issues.
  • Documentation and Reporting
    • Maintain accurate and detailed records of client interactions, issue resolution, and any necessary follow-up actions.
    • Prepare and submit regular reports to management on technical support activities, issue trends, and client satisfaction.
Requirements
  • Technical Expertise
    • Proven experience with Citrix XenApp, Windows Server 2016, Office 365, Azure, Active Directory, VMWare 6.7, Teams Telephony, and Network Security protocols.
    • Strong understanding of technical concepts, including networking, security, and operating systems.
  • Communication and Interpersonal Skills
    • Excellent verbal and written communication skills, with the ability to effectively communicate technical information to clients and internal teams.
    • Strong interpersonal skills, with the ability to build rapport with clients and internal teams.
  • Problem-Solving and Analytical Skills
    • Proven ability to analyze complex technical issues and develop effective solutions.
    • Strong problem-solving skills, with the ability to think critically and outside the box.
  • Education and Certifications
    • High school diploma or equivalent required; degree in Computer Science or related field preferred.
    • Relevant technical certifications, such as CompTIA A+ or Cisco CCNA, a plus.
Working Environment
  • Office-based, 38 hours per week (Monday to Friday).

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