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Graduate Electrical Engineer

2 months ago

Glasgow, Glasgow City, United Kingdom Smarter Grid Solutions Full time

Job Summary

Smarter Grid Solutions (SGS) is a leading technology company that delivers innovative products and services to enable utilities and developers to integrate distributed and renewable energy resources.

Our unique Active Network Management (ANM) technology is a pioneering solution that provides real-time, autonomous control of distributed energy resources, and is the result of over ten years of developing, deploying and proving this unique approach to managing the Smart Grid.

SGS is seeking a highly-motivated Graduate Engineer (Electrical; Mechanical Electrical; Computer and Electronic Systems or equivalent MSC) to join our growing Managed Services team to provide technical customer support and conduct system testing to enhance delivery of our technology to production environments.

Key Responsibilities

  • Provide 2nd tier technical support for customers and Smart Grid deployments
  • Analyse data and identify system tools that allow us to provide proactive customer support and improve system performance
  • Support and deliver operational Active Network Management Systems
  • Liaise with our Development, Integration and Project Management teams for support in diagnosis, investigation and resolution as and when required
  • Provide feedback to team leaders to improve our system and services
  • Configuration, testing, and commissioning of ANM platforms and applications in production and pre-production environments
  • Execute product test processes and produce the associated test documentation as part of SGS's product testing
  • Work within and aid in the development of SGS's information and quality management systems

Requirements

  • HND/BSc/BEng/MSc/MEng in electrical engineering, industrial control, computer science or similar discipline
  • Experienced in the use of helpdesk systems and ability to manage customer support issues throughout their lifecycle

Benefits

  • Competitive salary, dependent upon experience
  • 33 days holiday (inclusive of 3 public days)
  • 5% matched Employer pension scheme
  • Up to 5% company performance bonus per annum
  • Private Medical Insurance through Vitality
  • Life Cover (3x)
  • Cycle scheme