Club Operations Assistant

2 months ago


Walsall, Walsall, United Kingdom Village Hotels - Walsall Full time
About Village Hotels - Walsall

We are a dynamic and innovative hospitality company that prides itself on offering high-quality facilities and exceptional member satisfaction. Our mission is to create lively, modern spaces for our guests to work, eat, relax, play, and exercise.

Job Summary

We are seeking a highly motivated and customer-focused Leisure Cleaner to join our team at Village Hotels - Walsall. As a key member of our operations team, you will be responsible for ensuring the cleanliness and hygiene of our public areas, including the gym, studios, and other facilities.

Key Responsibilities
  • Cleanliness and Hygiene: Maintain the highest standards of cleanliness and hygiene in all public areas, including the gym, studios, and other facilities.
  • Customer Service: Provide exceptional customer service to our members, ensuring that they have a positive and memorable experience at our club.
  • Problem-Solving: Identify and resolve any issues or concerns that may arise, ensuring that our members receive a seamless and enjoyable experience.
  • Teamwork: Work collaboratively with other team members to achieve our goals and objectives, ensuring that our club runs smoothly and efficiently.
Requirements
  • Passion for Hospitality: A genuine passion for hospitality, leisure, and fitness, with a commitment to delivering exceptional customer service.
  • Communication Skills: Excellent communication skills, with the ability to interact with members and colleagues in a friendly and professional manner.
  • Problem-Solving Skills: The ability to identify and resolve problems, ensuring that our members receive a seamless and enjoyable experience.
  • Flexibility: A flexible and adaptable approach, with the ability to work varied shifts and respond to changing circumstances.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including complimentary full leisure club membership for you and a family member or friend.
  • Employee Discounts: Discounts on overnight stays at Village Hotels, food and drink purchases, and other benefits.
  • Training and Development: Opportunities for training and development, including an exciting training platform with gamified learning.
  • Wellbeing and Healthcare Benefits: A range of wellbeing and healthcare benefits, including financial wellbeing support and an employee assistance programme.


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