Property Transfer Operations Manager

4 weeks ago

Eastern England, United Kingdom Innovus Full time
Job Role: Property Transfer Operations Manager

Location: Working and located near one of our offices - Luton, New Milton, Worcester and Torquay

Hours: Monday to Friday, 35 hours per week

At Innovus, we are committed to delivering market leading solutions and professional services. As a Property Transfer Operations Manager, you will be contributing to our vision to recognised as the market leading provider of services to the UK's property sector.

We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and services across the property industry.

Main Purpose of Job

To lead and motivate the Property Transfer teams through careful management and team development ensuring the optimum resource levels across the team and maximising operational efficiencies and developing/increasing revenue earning opportunities

Position in Organisation

Reports to the Head of Property Transfer.

Main Responsibilities

  • Oversee the smooth day-to-day running of the Property Transfer teams across multiple office locations
  • Provide ongoing leadership, training and support to the teams
  • Providing the highest level of customer service
  • Deliver operational efficiencies and increase revenue earning opportunities through a continuous improvement philosophy
  • Promotion and implementation of new projects, initiatives and strategies
  • Develop and implement digital delivery methods of communication to stakeholders
  • Enhance customer experience through technology or process improvement
  • Monthly departmental reporting and KPI's
  • Ensuring full adherence to company SLA's
  • Ongoing review of processes and procedures
  • Timely resolution of departmental related queries
  • Encouraging a collaborative approach across all departments
  • Workforce planning to ensure correct level of resource as well as providing career development opportunities to promote retention
  • Focus on employee engagement and retention, ensuring that the property transfer team feel valued and enjoy the office environment
  • Any other ad-hoc duties as required within the Business Services division

Skills and Experience

  • Strong management and leadership experience gained in a property management environment
  • Able to lead by example to support, motivate and coach teams and colleagues
  • To work collaboratively with a wide range of internal and external stakeholders and manage projects through to completion
  • Excellent customer service delivery
  • Enthusiastic to embrace and drive Company initiatives, strategic plans and delivery of change
  • Confident communicator – both orally and written
  • Able to work both independently and with a team environment, handling multiple projects, and able to prioritise activity in line with risk and deadline pressures
  • Must have a strong technical aptitude with analytical, planning, reporting and problem-solving skills

The Benefits

Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity and Inclusion

We're committed to promoting diversity at Innovus and recruit on merit. We will consider applications from job share applicants.

Innovus is an inclusive employer. We provide equal employment opportunities to all qualified applicants. If you have an additional need at any stage of our recruitment and selection process do speak to one of our team to let us know how we can accommodate you.

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