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Supporter Care and Database Assistant

2 months ago


London, Greater London, United Kingdom TPP Recruitment Full time

Job Summary:

We are seeking a highly organized and detail-oriented Supporter Care and Database Assistant to join our team at TPP Recruitment. As a Supporter Care and Database Assistant, you will play a critical role in supporting our fundraising efforts and ensuring the smooth operation of our supporter care and database management processes.

Key Responsibilities:

  • Supporter Care: Respond to supporter inquiries in a timely and professional manner, providing excellent customer service and ensuring that all supporter interactions are handled with care and attention to detail.
  • Database Management: Process donations, manage supporter records, and ensure accurate data entry and compliance with GDPR regulations.
  • Fundraising Administration: Assist with fundraising administration, including Gift Aid processing and data management, to ensure seamless operations.
  • Team Collaboration: Collaborate with fundraising and other teams to ensure smooth operations and achieve fundraising goals.

About You:

  • Experience: Experience in supporter care, customer service, or similar roles, with a proven track record of providing excellent customer service and attention to detail.
  • Skills: Familiarity with CRM systems, excellent communication skills, and the ability to work independently and as part of a team.

What We Offer:

  • Hourly Rate: £14.50
  • Contract: Temporary, approximately 3 months

We are committed to providing a supportive and inclusive work environment that allows our employees to thrive. If you are a motivated and detail-oriented individual who is passionate about supporter care and database management, we encourage you to apply for this exciting opportunity.