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Customer Dispute Analyst

2 months ago

Knutsford, Cheshire East, United Kingdom Suits Me Limited Full time

Job Summary:

We are seeking a highly skilled Disputes Specialist Advisor to join our team at Suits Me Limited. As a key member of our operations team, you will be responsible for researching and resolving customer disputes and chargebacks.

About the Role:

  • You will be responsible for evaluating dispute claims to establish chargeback rights and applying bank and card industry regulations and practices in resolving disputes.
  • You will engage with cardholders to advise on card transaction queries and demonstrate a keen eye to identify patterns and trends to prevent risk and improve overall customer service.
  • You will work independently, demonstrating ownership and accountability for issues with a high attention to detail.
  • You will have excellent communication skills, both verbal and written, and be self-motivated with a real desire to drive improvement.

About Suits Me Limited:

Suits Me Limited is an ethical and cutting-edge fintech business that operates within both B2B and B2C sectors in the UK and is currently working towards European expansion.

We offer an alternative to traditional bank accounts with a contactless Mastercard, a full range of features, and cashback rewards for our account holders. For businesses, we provide a payment solution with a specialized client portal allowing recruiters and employers to open accounts for their employees and candidates within minutes.