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Content Specialist/Writer
2 months ago
We are seeking a highly skilled Content Specialist/Writer to join our team at Aquent. As a Content Specialist/Writer, you will be responsible for creating, optimizing, and managing content to enhance customer support and product usability.
Key Responsibilities- Content Creation & Optimization: Develop, optimize, and generate new content for assigned product areas to provide in-product, self-service, and assisted support information.
- User Research: Research user needs and gain an in-depth understanding of assigned products.
- Editing & Review: Edit the work of peers to ensure high-quality support information.
- Compliance: Ensure all content complies with legal, style, and corporate standards.
- Content Collection: Gather and curate product feature information, ensuring relevance and avoiding redundancy.
- Analysis & Improvement: Analyze past versions of self-help content and suggest restructuring based on data to meet new user needs.
- Information Design: Plan and deliver information design for assigned areas for each product and new release, across various media formats.
- Collaboration: Coordinate with SMEs, other Tech Writers, and Sr. Tech Writers across time zones to focus on critical content needs.
- Template & Presentation Input: Provide input on templates, web page design, and document presentation.
- Feedback Integration: Suggest article- and topic-level improvements based on Voice of Customer (VOC) feedback, including new trends and adjusted procedures.
- Experience: Proven experience in content creation and management, particularly in a fintech or technology environment.
- Skills: Proficient in using Content Management Systems, including WordPress and Jira.
- Communication: Strong written and verbal communication skills.
- Attention to Detail: Keen eye for detail and adherence to style and compliance guidelines.
- Collaboration: Ability to work effectively with cross-functional teams and across time zones.
Aquent is a global technology platform that specializes in overcoming the world's most important financial challenges. Our client's products and services are driven by artificial intelligence, and their accounting software is one of their most recognizable creations. Considered one of the top companies to work for, they are proud of their company culture and entrepreneurial spirit.
Aquent is dedicated to improving inclusivity and is proudly an equal opportunities employer. We encourage applications from under-represented groups and are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
