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Library Operations Coordinator
2 months ago
About the Role
We are seeking a highly motivated and customer-focused Library Assistant to support the delivery of high-quality library services at University of the Arts London (UAL). As a key member of our team, you will provide acquisitions, metadata, and subscription support to staff and students, enabling access to resources, collections, and services.
Key Responsibilities
- Assist with the verification and ordering of materials in all formats, handling deliveries, and dealing with late orders and cancellations.
- Perform in-house copy cataloging and identify, create, and amend bibliographic and item records.
- Routinely claim for late and undelivered subscription issues and support subscription review and renewal.
- Create and amend prediction patterns within the library management system.
About You
You will be a personable and customer-focused individual with previous experience working in a customer service environment. You will need excellent communication skills, able to provide accurate information clearly and concisely to various audiences.
Requirements
- Excellent digital and IT skills, with an understanding of databases, including the library management system.
- Strong teamwork skills and the ability to deliver basic training to support understanding or learning.
What We Offer
UAL provides a wide range of benefits, including at least 31 days of annual leave, equal parental leave, and generous defined benefit pension schemes. We also offer discounts, learning and development opportunities, and more.
