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Senior IT Professional
2 months ago
We are seeking a highly skilled Senior IT Technician to join our team at Nigel Wright Group. This is an exciting chance to become a key player in a growing organization, providing outstanding technical support and contributing to the success of our company.
As a Senior IT Technician, you will support the IT Manager and serve as the point of escalation for two Service Desk Engineers. Your responsibilities will include:
- Advanced 2nd Line Support: Address and resolve complex IT infrastructure issues escalated from the Service Desk Engineers.
- Microsoft 365 Management: Oversee and optimize the Microsoft 365 environment to ensure top performance and security.
- IT Infrastructure Maintenance: Assist in maintaining and enhancing the IT environment, ensuring systems operate smoothly and efficiently.
- Project Support: Play a key role in the rollout of new projects, such as a new phone system and ERP introduction.
- Team Collaboration: Guide and support Service Desk Engineers, ensuring high-quality service delivery and team cohesion.
- Issue Resolution: Troubleshoot and resolve issues related to hardware, software, and network systems.
- Documentation: Create and update documentation to enhance process efficiency and knowledge sharing within the team.
To thrive in this role, you will need:
- Experience: Approximately 4+ years in IT support with substantial 2nd line experience.
- Technical Proficiency: Extensive expertise in Office 365 administration and security, with a solid technical background in related applications (Azure, Intune, SharePoint, Power Apps).
- Infrastructure Knowledge: Proven experience in IT infrastructure maintenance, covering hardware, software, and network systems.
- Project Management: Familiarity with supporting new IT projects and changes.
- Problem-Solving: Strong skills in resolving complex issues and managing multiple tasks effectively.
In addition to your technical expertise, we value:
- Communication: Clear and effective interaction with IT users and suppliers, regardless of technical understanding.
- Adaptability: Flexibility and the ability to work well within a small team environment.
- Continuous Learning: Commitment to staying current with new technologies and enhancing your skill set.
- Customer Focus: Dedication to providing excellent IT support and ensuring high levels of satisfaction.
- Flexibility: Willingness to adapt and work flexible hours as needed.
If you are a proactive and experienced IT professional ready to take on a challenging and rewarding role, we encourage you to apply. This is an exciting opportunity to make a significant impact and advance your career.
