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Event Operations Coordinator

2 months ago

Ascot, Windsor and Maidenhead, United Kingdom LaplandUK Full time £15
{"title": "Event Operations Coordinator - ASCOT", "description": "Job Summary

As an Event Operations Coordinator, you will play a crucial role in ensuring the smooth operation of our immersive experience, "FC Land". This 5-hour experience brings to life the mythical Elven world of Father Christmas, where guests journey through a magical Woodland Walk, encounter reindeers and characters, and culminate in a personalized audience with Father Christmas.

Key Responsibilities
  • Manage the guest flow of "FC Land" using our bespoke system to allocate guests to available Father Christmas visit slots.
  • Ensure team members are working effectively and efficiently to meet guest throughput targets.
  • Monitor CCTV to optimize guest flow, staff movements, and allocation of guests to available Father Christmas visit slots.
  • Work under pressure to manage risks to the operational delivery of the area.
  • Collaborate with Event Managers, Area Operations Manager, Photos Duty Manager, and Guest Relations Duty Manager to ensure a seamless experience.
Requirements
  • Minimum one year working in live entertainment, event operations, visitor attraction operations, or control centre operations.
  • A basic knowledge of KPI and customer insight data (e.g. dashboards, surveying, and mystery shoppers).
What We Offer
  • Hourly pay of £14.50 per hour plus holiday pay.
  • Free hot meal per day.
  • Free coffee, tea, and soft drinks.
  • 20% discount in LaplandUK retail shops on selected dates.
  • Shuttlebus from Train Station to Event Site.
", "lang_code": "en-US"}