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Customer Service Sales Supervisor
2 months ago
Customer Service Sales Supervisor | Healthcare | Full time | Permanent | 37.5 hours per week | Competitive Salary
Spire Healthcare is actively seeking a dedicated Customer Service/Sales Supervisor to enhance our exceptional team on a full-time, permanent basis.
As a prominent private healthcare provider, Spire Healthcare is committed to delivering outstanding patient care. We pride ourselves on providing swift access to consultations with specialists across a diverse range of treatments, supported by state-of-the-art imaging and diagnostic technology.
Contract type: Permanent, Full-time
Working hours: Monday to Friday, flexible hours between 8 am and 6 pm
The primary role of the Customer Service Sales Supervisor is to oversee the Private Patient Sales Advisors, offering guidance and support in self-pay pricing, while contributing to the successful achievement of the team's sales objectives.
To fulfill this role, the Sales Supervisor will:
Key Responsibilities
Lead and mentor the sales advisors to meet their daily and monthly objectives, including New Consultations, Conversion rates, Estimates, and revenue targets. Monitor the team's performance in call handling, providing necessary training and development to ensure adherence to systems and processes, aimed at exceeding monthly KPIs. Assess, enhance, and optimize the sales and conversion contributions of all payors within the healthcare facilities, implementing a program of process improvement and continuous training. Collaborate with the Sales Manager to ensure the right personnel are in place to achieve targets. Handle all Self-Pay patient inquiries, both via telephone and online, from initial contact through to appointment booking.Ideal Candidate Profile
Highly motivated by targets and results. Ability to work effectively within a team while adhering to a national sales framework. Proven track record of positively influencing sales growth and performance through strategic initiatives. Capacity to innovate and streamline processes to minimize costs and redundancy. Excellent communication skills, demonstrating an ability to lead teams across various locations effectively.Employee Benefits
We offer our employees a competitive salary along with a comprehensive benefits package that includes:
Generous annual leave, inclusive of public holidays. Contributory pension scheme with flexible retirement options. Reward platform offering discounts and cashback from numerous retailers. Private health insurance coverage. Life insurance benefits. Complimentary DBS check. Free parking facilities. Provision of uniforms.