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E-commerce Operations Manager

2 months ago

Crewe, Cheshire East, United Kingdom MRJ Recruitment Full time
Job Description

A visionary B2C brand leader in the FMCG industry is searching for an E-commerce Operations Manager to oversee operations across their online marketplace

By challenging convention and pushing for constant innovation, they've been able to capture a unique niche with virtually no challengers.

Now with a strong presence in the market, they need an experienced eComm expert with a meticulous eye for detail, exceptional organisational skills, and a strategic mindset to drive cost reductions and efficiencies across the wider business and their inhouse marketplace.

**Key Responsibilities:**

  • Ensure seamless online store operations, guaranteeing a smooth customer experience.
  • Collaborate with cross-functional teams to drive business growth and customer satisfaction.
  • Develop and implement data-driven strategies to optimize online store performance and supply chain efficiency.
  • Manage relationships with suppliers, factories, and delivery companies to ensure timely and cost-effective product delivery.
  • Oversee inventory management, ensuring accurate stock levels and minimizing waste.
  • Identify and implement process improvements to enhance operational efficiency and reduce costs.
  • Develop and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams.
  • Stay up-to-date with industry trends and best practices, applying knowledge to drive business growth and improvement.

**Requirements:**

  • Proven experience in e-commerce operations, supply chain management, or a related field.
  • Strong analytical and problem-solving skills, with the ability to leverage data insights to inform decision-making.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Proficiency in enterprise resource planning (ERP) and inventory management software systems.
  • Working knowledge of industry regulations and best practices.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

**What We Offer:**

A competitive salary, bonus structure, and benefits package, as well as opportunities for professional growth and development in a dynamic and innovative company.