Customer Experience Strategist

1 week ago

Leeds, Leeds, United Kingdom Lloyds Banking Group Full time
About the Role

We are seeking a highly skilled Customer Journey Manager to join our team at Lloyds Banking Group. As a key member of our General Insurance Platform, you will play a crucial role in product development, assisting the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions.

Key Responsibilities
  • Work alongside the feature team to make sense of Customer Journey insight and factor it into prioritisation approaches and design choices.
  • Take ownership for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys.
  • Be responsible for the continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey efficiency.
  • Collaborate with colleagues in Product, Experience Design and Engineering to ensure the intended user experience, and journey or process design, is accurately represented.
What We Offer

We offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping.
  • 30 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
About Us

Lloyds Banking Group is driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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