Building Performance Specialist

4 weeks ago

Manchester, United Kingdom Amazon Full time
Marketplace Consultant - German, - Strategic Account Services

As a key member of the Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners.

With increasing complexity of today's ecommerce and rise of opportunities, the Strategic Account Services Team aims to leverage the full potential of each Amazon Selling Partner on Amazon. Our team provides leading-edge strategic consultancy using a data-driven, collaborative, and customer-focused approach to support our Selling Partners to achieve their goals.

As a Marketplace Consultant, you will strategically consult your own portfolio of Selling Partners independently. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners.

Key Responsibilities:

  • Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers' potential.
  • Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio.
  • Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs.
  • Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience.
  • Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers.
  • Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis.
  • Conduct regular business reviews and meetings with the sellers, highlighting business metric performance and building action plans.

BASIC QUALIFICATIONS

  1. 2+ years of sales or account management experience.
  2. Advanced level of English and German, both verbal and written communication.
  3. Bachelor's degree is preferred or equivalent experience.
  4. Experience analyzing data and best practices to assess performance drivers.
  5. Experience with Excel.
  6. A passion for developing an engaging customer user experience and ability to translate customer needs into business and product requirements.

Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

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