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Service Delivery Manager
2 months ago
We are seeking an experienced Service Manager to lead our National Service Desk Team, responsible for overseeing daily service desk operations, ensuring high-quality service delivery, and driving team performance.
Key Responsibilities- Monitor service delivery against service level agreements and maintain records of relevant information.
- Analyse service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiate or report these actions.
- Develop and maintain effective relationships with colleagues and suppliers at a senior level.
- Foster a collaborative environment that prioritises learning and development.
- Work under pressure to tight deadlines and deliver high-quality material right first time.
The National IT Service Desk is a multidisciplinary and cross-skilled function that provides 24x7 support for a wide range of national critical infrastructure and services that underpin the health and social care system.
About the OrganisationNHS England is a new, single organisation that leads the NHS in England, designed to create a simpler, smaller, high-performing organisation that leads the NHS more effectively and is a better place to work.
What We Offer- A collaborative and supportive work environment.
- Opportunities for learning and development.
- A competitive salary and benefits package.
We value the different experiences our people bring to their work and encourage applications from people of all backgrounds and abilities.
