Receptionist/Patient Navigator
1 week ago
About Priory Surgery
Priory Surgery is a long-established GP training practice situated in South Bristol, providing Primary Medical Services to around 11,400 patients in the Knowle, Whitchurch, Totterdown, and Brislington areas.
We are a friendly and progressive team working together to provide a high-quality service, achieving high QOF standards and participating in primary care incentive schemes and enhanced services.
We are part of the Connexus Primary Care Network with four other local practices.
Job Summary
We are seeking a friendly Receptionist with excellent communication, keyboard, and computer skills to join the friendly Patient Navigation team at Priory Surgery.
The role is to provide a comprehensive reception service within the Practice to GPs, health professionals, the general public, and other agencies.
Main Responsibilities
- To triage and navigate patients to an appropriate appointment or service, receive patients and other surgery users, oversee the main reception area, and ensure the smooth running of GP sessions and other clinics, using computerised systems that are an essential part of the role.
- To provide a high level of customer service, responding to patient queries, and resolving issues in a professional and courteous manner.
- To maintain accurate records, including patient information, appointment schedules, and other relevant data.
- To work effectively as part of a team, providing support to colleagues as needed, and contributing to a positive and productive work environment.
Requirements
- Minimum 2 GCSE passes or equivalent, including Math and English.
- Excellent keyboard and computer skills.
- Demonstrable communication skills.
- Familiar with the principles of data protection and confidentiality.
- An understanding, acceptance, and adherence to the need for strict confidentiality.
- Ability to use own judgement, resourcefulness, and common sense.
- Ability to work without direct supervision and determine own workload priorities.
- Ability to work as part of an integrated multi-skilled team.
- Pleasant and articulate.
- Ability to communicate clearly and succinctly verbally and in writing.
- Ability to work under pressure.
- Ability to work in a changing environment.
- Flexibility of working hours/able to work at desired times.
- Reliability, punctuality, and good organisation.
Desirable Qualifications and Experience
- Knowledge of EMIS clinical computer systems.
- Understanding of all aspects of H&S.
- Experience of working as a receptionist or in a customer service environment.
- An understanding of the day-to-day functions of General Practice.
- Previous experience working in an NHS environment.
- Experience of Primary Care.
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