Business Development Manager

1 week ago

Milton Keynes, Milton Keynes, United Kingdom Shell Energy Full time

Job Summary:

Shell Energy is seeking a highly skilled and experienced professional to join our Operations team as a Business Development Manager. In this role, you will be responsible for delivering operational requirements for our flexible supply agreements, working closely with the Flex Operations Manager to support customer communications and develop new processes to support our customers.

Key Responsibilities:

  • Deliver customer journeys, including processing new customer registrations, renewals, and contract changes, working closely with the Flex Operations Manager to ensure seamless communication with customers.
  • Support analysis and diagnostics to address customer queries, requests, and complaints, ensuring timely and effective resolution.
  • Develop and maintain accurate customer account reconciliations, including Pass-Through and Flex billing reconciliations, to ensure compliance and accuracy.
  • Support compliance audits and billing assurance activities, ensuring adherence to regulatory requirements and group quality standards.
  • Maintain high-quality records, databases, and files, ensuring accurate and up-to-date information.
  • Collaborate with the Flex Operations Manager to identify inefficiencies in current processes and systems, suggesting ideas for improvements to enhance operational excellence.
  • Ensure regulatory compliance, adhering to group quality standards focused on creating operational excellence.

Requirements:

  • Significant experience in servicing flexible energy contracts, with a strong understanding of commercial and operational requirements.
  • Commercial awareness, including analytical skills, to drive business growth and development.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.
  • Ability to work independently and as part of a team, with a strong focus on delivering results and meeting deadlines.

About Shell Energy:

Shell Energy is a leading innovative Oil & Energy company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development program. We're creating a space where people with disabilities can excel through transparent recruitment processes, workplace adjustments, and ongoing support in their roles. We're closing the gender gap – whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology. We consider ourselves a flexible employer and want to support you finding the right balance. Combine our creative, collaborative environment and global operations with an impressive range of benefits, and joining Shell Energy becomes an inspired career choice.

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