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Commercial and Subscriptions Director
2 months ago
We're seeking an exceptional Hive Commercial Membership Manager to drive value for our customers and the business by leveraging our range of British Gas and Hive products, with a specific focus on membership.
This individual will play a vital role in understanding performance, commercial levers, and where we should focus improvement efforts. They will support the development of robust business plans and help drive the changes needed to deliver those plans.
As part of a high-performing Net Zero team, they will ensure BG achieves its ambition of becoming the destination for Net Zero services and solutions to the home.
Key Responsibilities- Membership Performance: End-to-end membership performance, including volume, revenue, gross margin, including delivering high-quality and insightful performance reporting.
- Contact Centre Optimisation: Reduce Contact Centre Opex by digitising and automating key demand drivers and transitioning the contact centre to a BAU membership model.
- Digital Channel Partnerships: Identify initiatives to deliver additional value via our digital channels through partnerships with other Centrica business units.
- Business Planning: Working closely with Commercial teams (in particular, Digital, Product, Pricing, Marketing, Data Science, Business Development), Finance, and teams across Energy and Services to ensure overall business plans are robust and compelling.
- Experience of undertaking a wide range of commercial analysis, with a track record of delivering insight that supports business performance.
- Experience with membership, contract, or other recurring revenue-based business models or propositions is a bonus.
- Strong Excel skills which support reporting production, data management, and review.
- Competitive salary and bonus potential.
- Employee Energy Allowance at 15% of the government price cap.
- Pension scheme.
- Company Funded Healthcare Plan.
- 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days.
- Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance.
At Centrica, we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We are dedicated to helping to close the diversity gap and would love to see more females, people of colour, and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it.
