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French Speaking Operations Manager
2 months ago
Job Title: French Speaking Operations Manager
About the Role:
We are seeking a highly organized and confident individual to join our team as a French Speaking Operations Manager. In this role, you will play a crucial part in managing and retaining our expanding client base in France.
About You:
- Language Proficiency: Fluent in both spoken and written French.
- Communication Skills: Excellent interpersonal and communication skills, with extensive experience in client-facing roles.
- Organisational Skills: Highly organized with the ability to prioritize tasks efficiently.
- Confidence & Proactivity: Assertive, confident, and proactive in managing client expectations and operations.
- Technical Enthusiasm: Passionate about technology and its importance in retail environments.
- Attention to Detail: Meticulous with a strong focus on accuracy.
- MS Office Proficiency: Skilled in MS Office (Word, Excel, PowerPoint) and competent in IT and software data entry.
- Flexibility: Able to adapt to meet client demands and expectations.
Key Responsibilities:
- Client Communication: Engage with clients daily in both spoken and written French, handling client inquiries and addressing their needs.
- Operations Coordination: Serve as the key link between logistics, purchasing, technology, and clients to ensure smooth operations.
- Process Improvement: Evaluate and recommend process improvements to enhance client satisfaction and operational efficiency.
- Account & Service Management: Oversee accounts and services for clients without a sales focus, ensuring their needs are met.
- Content Management: Manage content scheduling for media advertising across client stores in France and Belgium using various Content Management Systems.
- Creative Collaboration: Review content briefs and collaborate with our in-house studio to produce digital screen content for clients.
- Vendor Coordination: Coordinate with suppliers and contractors for the organization of digital installations.
- Financial Administration: Prepare quotations for new and existing clients and handle related financial tasks.
- Technical Support: Understand support team/engineer diagnostics and work with them to find appropriate solutions for hardware issues.
Preferred Qualifications:
- A university degree in a relevant area.
- Extensive experience in operations, logistics, and account/service management in a client-facing managerial role (not sales).
What We Offer:
- Work Model: Hybrid working (2 days per week in the office).
- Holidays: 25 days holiday p.a. with the option to purchase additional leave.
- Travel: Fully paid monthly travel to France.
- Training: Comprehensive training and access to necessary systems.
- Bonuses & Benefits: A bonus scheme, casual dress code, on-site parking, company events, wellness program, and a discount/cashback scheme with well-known high-street retailers.
