Customer Service Representative

3 weeks ago

London, Greater London, United Kingdom Crimson Hotels Group Full time

About Us

Crimson Hotels Group is a leading hospitality company that values its colleagues as key to its success. We are passionate about offering limitless opportunities for career progression, personal growth, and a supportive and empowering work environment.

Job Summary

We are seeking a friendly and passionate Reception Administrator to join our team. As a Reception Administrator, you will be responsible for assisting with administrative tasks and providing exceptional customer service to our guests.

Key Responsibilities

  • Carry out back office administrative tasks, including data entry and maintaining and filing all paperwork.
  • Anticipate and meet the needs of our guests to achieve 100% guest satisfaction.
  • Provide a charismatic and welcoming experience for all guests.
  • Maintain a good command of the English language and be well-presented at all times.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • A supportive and empowering work environment.
  • Access to our renowned international travel programme, GoHilton.
  • A private healthcare plan.
  • Learning and development opportunities, including in-house training courses and programmes.
  • Opportunities for promotion and transfer across departments, both nationally and internationally.
  • An attractive front office upselling incentives scheme.
  • A Recommend a Friend incentive.
  • A Hero Of The Month recognition programme.
  • Regular team member social events and wellbeing events.

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