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Commercial Account Manager
2 months ago
Food Alert Ltd is a leading consultancy specialising in food hygiene and health & safety. We work with many high-profile hospitality clients including restaurant and pub groups, independent restaurants, and hotels.
Our compliance software is the most comprehensive platform available in the hospitality sector, covering every aspect of hygiene and safety with all our clients operating paper-free. This is supported by award-winning food data systems that manage information such as nutritional content and allergens.
We are part of the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment, and service excellence. We have never and will never grow our business by cost cutting or tying people up in bureaucracy. We don't do politics – we want people focused upon actions and delivery. We don't do micro-management – we empower, support and innovate. We are leaders, not empire builders and we love our business.
The RoleWe are seeking a dynamic and results-driven individual to join our Product Data team as a Commercial Account Manager. As a key member of our team, you will be responsible for managing and growing client relationships by selling our industry-leading enterprise product information management systems.
Our software solutions, including the "Assure" platform, are designed to manage end-to-end product information, such as nutritional and allergen data, for top-tier clients like Starbucks, Mitchells & Butlers, Greene King, Azzurri Group, and JD Wetherspoon. This role is pivotal in driving business growth through effective account management and sales efforts, particularly within large pub groups, casual dining businesses, coffee chains, and grocery retailers.
Key Responsibilities- Manage high-profile enterprise and smaller client accounts from a commercial perspective.
- Assist in the commercial aspects of client contract reviews and new work requests.
- Schedule and lead regular business review meetings with key clients, documenting action points and ensuring follow-ups.
- Collaborate with the Technical Account Manager to align on client needs.
- Ensure client contracts and service level agreements (SLAs) are commercially viable and attractive.
- Proven Experience in Software Sales: Strong track record in enterprise-level software sales, closing complex deals and driving revenue growth.
- Expertise in Product Information Management Systems: In-depth knowledge of PIM systems, translating technical features into client benefits.
- Proficiency in MS Office: Skilled in Excel, Word, and Outlook for data management, reporting, and communication.
- Attention to Detail and Organization: Meticulous and highly organized, ensuring accuracy in contracts, proposals, and client interactions.
- Effective Communication: Clear and persuasive in both written and verbal communication, adept at presenting ideas and leading discussions.
- Interpersonal and Time Management Skills: Strong relationship-building abilities paired with efficient time management to handle multiple priorities.
- Cross-Department Collaboration: Excellent at working with diverse teams, ensuring alignment and effective communication across departments.
- Collaborative and Proactive: Team-oriented with a proactive approach to identifying improvements and sharing best practices.
- Adaptable and Deadline-Focused: Flexible in responding to change while maintaining a strong commitment to meeting deadlines.
- Positive and Results-Driven: Energetic and determined, consistently focused on achieving goals and delivering results.
- A competitive salary and professional development opportunities, benefits package, pension contributions and more.
- 25 days holiday plus three gift days at Christmas.
- Company team and social events
We believe that coming to work should never be a chore. We create an environment where you can be at your best, surrounded by great people who care about what we do and have a true sense of purpose. We will continually stretch and grow you – you will never clock watch with us. We will trust you, rely on you and care about you.
