Guest Relations Manager

1 month ago

London, Greater London, United Kingdom Frasers Hospitality Full time
Guest Relations Manager

Frasers Hospitality is seeking a highly skilled Guest Relations Manager to join our team. As a key member of our Front Office department, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Provide first-class service to apartment guests, ensuring their needs are met and exceeded.
  • Lead and support the Front Office team, ensuring they have the necessary skills and knowledge to provide excellent service.
  • Oversee the day-to-day operations of the Front Office department, ensuring smooth and efficient service delivery.
  • Manage staff teams, including property, to raise standards and ensure smooth operation.
  • Identify opportunities to improve operations and customer service, implementing agreed actions to drive excellence.
Requirements:
  • Proven experience in a similar role, with excellent communication and leadership skills.
  • Enthusiastic individual with a passion for customer service, able to lead and inspire others.
  • Hands-on attitude with attention to detail, experience in working in the Front Office department.
  • Excellent communicator and problem solver, able to bridge communication between customer and management.

Please note that to be considered for this role, you must be eligible to work in the UK.

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