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Project Coordinator

2 months ago

Worthing, West Sussex, United Kingdom Prosperon Full time

About the Role

The Project Support Officer is an essential member of the Professional Services Team who will have great attention to detail, a flexible attitude to work and ability to work to tight deadlines with changing priorities.

Key Responsibilities

  • Maintain project toolsets, ensuring adherence to company processes and procedures.
  • Keep project data up-to-date, ensuring relevant information is recorded appropriately and promptly.
  • Manage and update the Customer Relationship Management (CRM) system daily.
  • Communicate project information to team members and stakeholders.
  • Act as the first point of contact for customers with project queries, ensuring issues are escalated as required to the Professional Services Project Manager.
  • Organise meetings, work schedules, and diaries, ensuring that colleagues in the Professional Services team are prepared for engagements.
  • Provide all relevant supporting documentation in a timely manner.
  • Manage travel arrangements, travel investigations for complex travel, and visa arrangements.

Requirements

  • Proven experience in organising and prioritising multiple tasks to meet deadlines.
  • Relevant experience in working with a team in a fast-paced, professional environment.
  • The ability to follow, maintain, and improve processes where required.
  • Knowledge and experience in Stakeholder Management.
  • A positive attitude with a strong sense of responsibility to meet high standards.
  • A proactive approach to work, with the ability to plan, organise, and prioritise your own workload.
  • Previous use of maintaining records on a CRM/database applications.
  • Proficiency in working with the Microsoft Office suite.
  • Basic knowledge of Finance is desirable but not essential.

What You'll Do

You'll join our Project Management team, part of Professional Services, working in a hybrid environment, and you will play a pivotal role in our successful team.

About Us

Prosperon is an IT Operations Management company and Value Added Reseller. We are an Elite SolarWinds Partner and we are the #1 provider of Consultancy and Training Services in the UK and Europe, Middle East, and Asia.

What We Do

We deliver licensing, professional services consultancy, support, and training on the SolarWinds suite of IT monitoring and management solutions. We support customers in delivering the highest standards of problem-solving and innovation.