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2nd Line Infrastructure Support Specialist
2 months ago
Interface Recruitment UK is seeking a highly skilled 2nd Line Infrastructure Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our infrastructure systems.
Key Responsibilities:- Provide second-line technical support for end-users, including troubleshooting and resolving issues with hardware and software.
- Escalate complex issues to senior engineers or third-line support teams as necessary.
- Collaborate with first-line support teams to ensure seamless handovers and effective issue resolution.
- Develop and maintain knowledge of our infrastructure systems, including Active Directory, Group Policy, DHCP, DNS, and Office 365.
- Stay up-to-date with the latest technologies and best practices in IT infrastructure support.
- Strong understanding of Windows Client Server operating systems.
- Knowledge of SQL queries and ability to manipulate databases.
- Experience with enterprise IT systems, including Active Directory, Group Policy, DHCP, DNS, and Office 365.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and interpersonal skills.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.