Credit Controller

3 days ago

Witney, Oxfordshire, United Kingdom Page Personnel Finance Full time

About the Role

This is an exciting opportunity for an immediately available Credit Controller to join a leading financial services company in a temporary ongoing basis. The successful candidate will be responsible for managing the company's cash flow and ensuring timely payments from customers.

Key Responsibilities

  • Collections
    • Develop and maintain effective working relationships with the sales organisation and customers to enhance collection efforts while ensuring repeat business
    • Reduce outside collection and bad debt expense
    • Chase debts by phone/email
    • Initiate contact with business units & customers, and follow up as needed to obtain commitments for payment or unfulfilled customer payments
    • Maintain open communication with customer and field personnel to promote future business opportunities
    • Develop and maintain effective working relationships with the sales organisation and customers to enhance collection activity
    • Monitoring and control of debt/Aged debt overview: ensuring agreed terms are adhered to by customers
    • Provide management accurate and timely reports on the status of collection of collection activity
    • Maintain both physical and digital records to support collection activity. This will include but not limited to: Collection notes, emails, customer responses and follow-up activities
    • Document customer commitments for payment
    • Document and communicate customer disputed items or complaints
    • Order release: ensuring conditions are met to confirm the release diligently requiring good judgement, following order release process flow
    • Query management: to be addressed with customer service/sales and solved promptly to keep customer's satisfaction and identify any root causes preventing re-occurrences
    • Month End Aged Debt reporting, including monthly review calls liaising with Finance Directors, Sales/Business Managers
  • Cash Allocation
    • Initiative to contact store and other stakeholders to obtain clarification on payment information to resolve issues and apply payments accurately
    • Timely and accurate cash application of payments
    • Identify and properly code deductions / overpayments by customers
    • Document customer commitments for payment
    • Keep records of all information
    • Advise credit personnel of corrections requested by customer and assist field personnel in resolving account variances by application of POS corrections and edit of electronic chargeback logs
    • Cash allocation: ensuring the cash is allocated daily and accurately to maintain up to date ledgers, requiring attention to detail for multiple currencies
    • Maintenance of the Sales ledger/Treasury/GL
  • Credit Review / Audit Management
    • Establishment of credit terms and limits/Account Review/Customer Master Setups for new customers or increased business on existing accounts considering the risk involved
    • Assessment of credit risk/Credit Risk Review
    • Processing of credit notes/debit notes and rebates once these have been authorised on the respective portals
    • Month End Aged Debt reporting preparation of the files.

Requirements

  • Experience in a similar role
  • Experience applying comprehensive credit principles and practices
  • Experience balancing and reconciling accounts
  • Excellent knowledge of Microsoft Office based program - Outlook, Word, Excel
  • Fluent in English (other European languages are an advantage but not essential)
  • Experience using Financial system/s
  • Immediately available

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