On Board Manager Holyhead-Talent Pool

7 days ago


London, Greater London, United Kingdom Avanti West Coast Full time
About the Role

We are seeking a highly skilled and experienced On Board Manager to join our team at Avanti West Coast. As a key member of our leadership team, you will be responsible for leading and engaging a large dedicated team of on-board crews who deliver exceptional customer service.

Key Responsibilities
  • Manage behaviours in line with business values, supervise performance, sickness absence, and availability levels of your team, and provide feedback and address issues that may arise.
  • Lead and own the implementation of planned changes and support on-board teams with new commercial activities.
  • Ensure the safety of your On-Board teams, ensuring compliance with safety standards.
  • Manage budgets in line with Finance Business Partner.
  • Deliver great customer service in all circumstances.
  • This post holds an 'On Call' commitment and requires flexibility to work hours that suit the railway environment.
What We're Looking For

We're looking for a great leader with a proven track record of bringing their team along with them. You'll be great at managing your workload and have the safety of others at the forefront of your mind. You'll be customer-focused and take pride in ensuring each and every customer has a great experience with us.

We're looking for someone with flexibility and a positive approach to managing and developing a team. In return for your hard work and commitment, you'll get a competitive salary with the opportunity for real career progression and excellent training and development.



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