Lead Property Management Specialist

2 weeks ago

Kingswood Surrey, United Kingdom Heritage Property Services Full time

Position:
Senior Property Manager

Location:
Hybrid/Kingswood, Surrey

Working Hours: 09:00 – 17:30 Monday – Thursday, 09:00-17:00 Friday

Salary:
Competitive

About Heritage Property Services:
Heritage Property Services is dedicated to delivering a transparent and specialized approach for Management Companies, Freeholders, and Developers.

Our firm oversees properties in Surrey and nearby regions, managing a diverse portfolio that includes conversions, purpose-built blocks, and prestigious private estates, including grade I and grade II listed properties.

We pride ourselves on our commitment to customer service, maintaining high service standards, and providing an efficient and reliable experience.

All Property Managers at Heritage are fully qualified through the Institute of Residential Property Management (IRPM) or the Royal Institution of Chartered Surveyors (RICS), or both.

Heritage Property Services is a proud member of the Trinity Property Group, an Odevo Group Company.

Benefits:

The company offers various benefits, including:
24 days annual leave for work-life balance.
Discounts on shopping and services through Perkbox.
Employee Assistance Programme for confidential support.
Hybrid and flexible work opportunities.
Financial support for personal development.
Opportunities for career growth.
Recognition incentives.
Cycle to Work scheme for a healthy lifestyle.
Employee Referral Scheme for potential bonuses.

Job Overview:


The Senior Property Manager is accountable for the daily oversight of a portfolio of developments within the Surrey area.


Key Responsibilities:
Oversee all management aspects of the developments within the portfolio.
Conduct development inspections as necessary to ensure compliance with the Company's responsibilities.

Proactively engage with customers regarding the management of their developments, ensuring that communication strategies are effectively implemented and regularly reviewed.

Manage customer relationships effectively, including responding to inquiries, fostering positive relationships with stakeholders, providing regular updates to clients on development management, and attending meetings with customers and clients as required.

Collaborate with customer-formed groups such as Residents' Associations (RA's), Resident Management Companies (RMC's), and Right to Manage (RTM) entities.
Ensure customer complaints are addressed promptly and effectively.
Coordinate with the Accounts department to guarantee accurate financial management of the developments.
Source, appoint, and manage competent contractors to perform work across the portfolio.
Ensure that all contractor work meets quality standards and is cost-effective.
Adhere to all Health & Safety and industry regulations.

Qualifications and Skills:
Candidates for this position should possess the following skills and qualifications:

Minimum of 3 years' experience in the residential property management sector.
Preferably MIRPM/MTPI qualified.
Strong understanding of the Building Safety Act 2023 and its implications for High-Rise Buildings (HRBs).

A proven history of delivering excellent customer service with outstanding communication skills, capable of engaging effectively with individuals at all levels.

Must hold a full UK driving license.
Intermediate proficiency in Microsoft Office applications.
Prior experience in contract management.
Client-focused, organized, self-motivated, with the ability to take initiative and meet tight deadlines.
Attention to detail while maintaining the ability to keep perspective and make informed decisions.

Application Process:


All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

For further information, or to explore more opportunities, you can visit Heritage Property Services on our website.

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