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Retail Customer Service Associate

3 months ago


Beverley, East Yorkshire, United Kingdom Outdoor and Cycle Concepts Ltd (O&CC) Full time

Are you ready to embark on a new journey? Join a leading name in the outdoor retail sector as a Retail Customer Service Associate.

Please note this position requires a commitment of 16 hours per week on a flexible schedule.

As part of the Outdoor and Cycle Concepts Ltd (O&CC) family, you will be part of a team dedicated to supporting outdoor enthusiasts by delivering exceptional customer service and offering a wide range of products from renowned brands, all while championing sustainability.

Your Role and Responsibilities:

In this dynamic retail environment, you will collaborate with a passionate team and engage with our diverse customer base. Your daily responsibilities will include:

  • Crafting a premium and welcoming shopping experience by connecting with customers to identify their unique needs and preferences.
  • Embodying the company values, taking pride in your workspace, and working collaboratively to ensure an outstanding customer journey.
  • Participating in training sessions provided by our internal development team and external partners to enhance your product knowledge and refine your skills.
  • Upholding high standards in both the shopping and working environment by adhering to store and stockroom protocols.
  • Recognizing opportunities for additional sales to enhance customer satisfaction.

What We Are Looking For:

  • A genuine passion for delivering top-notch customer service.
  • Excellent communication abilities.
  • Strong organizational skills with the capacity to manage multiple tasks effectively.
  • A keen interest in learning about outdoor activities and products.

What We Offer:

We understand that our colleagues are our greatest asset, which is why we provide a comprehensive rewards package that goes beyond just a salary. As a member of the O&CC team, you will enjoy:

  • A competitive hourly wage of £11.68 (£9.47 for those under 21).
  • A potential bonus of up to £750 per year, proportional to hours worked.
  • A generous discount of 40-60% on our extensive product range.
  • Up to 33 days of holiday (proportional to hours worked), with the option to purchase additional leave.
  • A company pension scheme.
  • Access to Perkbox, offering savings on various lifestyle expenses, from groceries to leisure activities.

For a complete overview of our offerings at O&CC, please visit our website.

Inclusivity at O&CC:

We encourage applications from individuals of all genders and backgrounds. O&CC is committed to being an inclusive employer, where diversity is celebrated and respected. We believe that a variety of experiences and perspectives enrich our organization, fostering a culture that allows everyone to thrive and contribute to our growth.

Please note that this advertisement may close early if we receive a sufficient number of applications. Your application will be stored in our recruitment database and processed in accordance with our privacy policy, available on our website.