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Retail Customer Service Associate
3 months ago
Are you ready to embark on a new journey? Join a leading name in the outdoor retail sector as a Retail Customer Service Associate.
Please note this position requires a commitment of 16 hours per week on a flexible schedule.
As part of the Outdoor and Cycle Concepts Ltd (O&CC) family, you will be part of a team dedicated to supporting outdoor enthusiasts by delivering exceptional customer service and offering a wide range of products from renowned brands, all while championing sustainability.
Your Role and Responsibilities:
In this dynamic retail environment, you will collaborate with a passionate team and engage with our diverse customer base. Your daily responsibilities will include:
- Crafting a premium and welcoming shopping experience by connecting with customers to identify their unique needs and preferences.
- Embodying the company values, taking pride in your workspace, and working collaboratively to ensure an outstanding customer journey.
- Participating in training sessions provided by our internal development team and external partners to enhance your product knowledge and refine your skills.
- Upholding high standards in both the shopping and working environment by adhering to store and stockroom protocols.
- Recognizing opportunities for additional sales to enhance customer satisfaction.
What We Are Looking For:
- A genuine passion for delivering top-notch customer service.
- Excellent communication abilities.
- Strong organizational skills with the capacity to manage multiple tasks effectively.
- A keen interest in learning about outdoor activities and products.
What We Offer:
We understand that our colleagues are our greatest asset, which is why we provide a comprehensive rewards package that goes beyond just a salary. As a member of the O&CC team, you will enjoy:
- A competitive hourly wage of £11.68 (£9.47 for those under 21).
- A potential bonus of up to £750 per year, proportional to hours worked.
- A generous discount of 40-60% on our extensive product range.
- Up to 33 days of holiday (proportional to hours worked), with the option to purchase additional leave.
- A company pension scheme.
- Access to Perkbox, offering savings on various lifestyle expenses, from groceries to leisure activities.
For a complete overview of our offerings at O&CC, please visit our website.
Inclusivity at O&CC:
We encourage applications from individuals of all genders and backgrounds. O&CC is committed to being an inclusive employer, where diversity is celebrated and respected. We believe that a variety of experiences and perspectives enrich our organization, fostering a culture that allows everyone to thrive and contribute to our growth.
Please note that this advertisement may close early if we receive a sufficient number of applications. Your application will be stored in our recruitment database and processed in accordance with our privacy policy, available on our website.