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Sales and Retention Specialist
2 months ago
Position Overview:
We are seeking a driven and results-focused Sales and Retention Specialist to enhance our residential customer base through a variety of sales and retention initiatives. This role is based in our Derry office and is integral to our growth strategy in Northern Ireland.
Key Responsibilities:
- Engage with customers through both inbound and outbound communication channels to retain and acquire clientele.
- Facilitate customer transitions to new premises as needed.
- Provide administrative support related to sales activities.
- Maintain a strong conversion rate from calls to successful customer retention or acquisition.
- Ensure compliance with internal quality metrics and customer interaction standards.
- Adhere to regulatory guidelines relevant to sales and marketing efforts.
- Effectively manage workload and operate independently.
- Set and manage customer expectations in accordance with established practices.
- Follow company policies and health and safety regulations.
- Promote additional products and services through up-selling and cross-selling techniques.
- Support other sales functions and participate in events as required.
Candidate Profile:
The ideal candidate will possess 1-2 years of experience in a comparable role within the energy, telecommunications, or customer service industries. Outbound sales experience is preferred but not essential. We are looking for individuals who are ambitious, motivated, and eager to make a meaningful impact. Proficiency in IT, particularly Microsoft Excel, along with a solid understanding of digital sales and social selling is necessary. Strong communication skills, a customer-centric approach, and effective negotiation capabilities are essential for success in this position.
About Budget Energy:
As part of the DCC Group, Budget Energy has established itself as a prominent player in the energy sector, providing a range of services including natural gas and electricity supply. We are committed to supporting renewable energy initiatives and have built a strong reputation in the industry.
Why Choose Budget Energy?
We pride ourselves on fostering a collaborative and inclusive workplace culture. Our commitment to employee development and internal career progression makes Budget Energy an exciting place to work.
Benefits:
- Competitive salary package
- Defined pension contributions
- Healthcare benefits
- Employee discounts
- Health and wellness support
- Opportunities for learning and development
- Commitment to internal career advancement
Budget Energy is an equal opportunity employer, dedicated to creating a diverse and inclusive environment for all employees.
