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Service Desk Analyst
2 months ago
We are seeking a skilled Service Desk Analyst to join our team at iO Associates - UK/EU. As a Service Desk Analyst, you will be responsible for providing technical support to our clients via phone and email.
Key Responsibilities:- Responding to technical requests and resolving issues/queries
- Logging issues and requests through the ticketing system
- Escalating issues to the help desk team leader
- Training and development
- Strong Customer Service Skills
- Experience working in a helpdesk environment
- Technical understanding of Windows 10 Operating System
- Active Directory
- Strong verbal communication skills
We offer a 4-day on, 4-day off shift pattern with alternating day and night shifts. If you have a passion for IT and are looking for a challenging role with opportunities for growth, please get in touch with us to discuss this opportunity further.