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Service Desk Analyst

2 months ago


Swindon, Swindon, United Kingdom iO Associates - UKEU Full time £28,000 - £30,000
Job Description

We are seeking a skilled Service Desk Analyst to join our team at iO Associates - UK/EU. As a Service Desk Analyst, you will be responsible for providing technical support to our clients via phone and email.

Key Responsibilities:
  • Responding to technical requests and resolving issues/queries
  • Logging issues and requests through the ticketing system
  • Escalating issues to the help desk team leader
  • Training and development
Requirements:
  • Strong Customer Service Skills
  • Experience working in a helpdesk environment
  • Technical understanding of Windows 10 Operating System
  • Active Directory
  • Strong verbal communication skills

We offer a 4-day on, 4-day off shift pattern with alternating day and night shifts. If you have a passion for IT and are looking for a challenging role with opportunities for growth, please get in touch with us to discuss this opportunity further.